1. Introduction
OSD365 Limited (“we”, “us”, or “our”), based in Auckland, New Zealand, is committed to protecting the privacy of users who access and use our website and related services. This Privacy Policy outlines how we collect, use, store, and protect personal information submitted via our website. Importantly, we do not collect any personal information through the WPSecure Personalization Packager software itself, nor during the deployment or use of the personalization packages created with it. All data collection is limited to interactions with our website and support channels.
2. Information We Collect
We may collect personal information when you interact with our website, such as when you fill out forms to download the software, contact us, or manage subscriptions. This information may include your name, email address, company name, and other relevant contact details. However, we do not collect any personal information during the use of the WPSecure Personalization Packager software itself, nor from the deployment or operation of the personalization packages created with it.
3. Use of Cookies
Our website uses cookies to enhance user experience, analyze site traffic, and support essential functionality. Cookies may store preferences, session data, and anonymous analytics to help us understand how visitors interact with our site. These cookies do not collect personally identifiable information unless explicitly provided by the user through form submissions. By continuing to use our website, you consent to the use of cookies as described in this policy.
4. How We Use Your Information
Personal information collected via our website is used solely for the purpose of providing support, managing subscriptions, processing downloads, and responding to inquiries. We may also use this information to send important updates about the software, licensing, or service availability. We do not sell, rent, or share your personal data with third parties, except where required by law or to fulfill a service you have requested (e.g., subscription management).
5. Data Storage and Security
We take appropriate technical and organizational measures to protect the personal information collected through our website. All data is stored securely and access is restricted to authorized personnel only. We use encryption, access controls, and regular audits to safeguard against unauthorized access, disclosure, or misuse. While we strive to maintain the highest standards of data protection, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information collected through our website only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including support, subscription management, and legal compliance. Once the data is no longer required, it is securely deleted or anonymized. Users may request access to, correction of, or deletion of their personal data by contacting us at support@osd365.com, and we will respond in accordance with applicable data protection laws.
7. Third-Party Services
We may use trusted third-party services to support website functionality, subscription management, and analytics. These services may process limited personal data on our behalf, strictly for the purposes outlined in this policy. All third-party providers are required to comply with applicable data protection regulations and maintain appropriate safeguards. We do not authorize these providers to use your data for their own marketing or unrelated purposes.
8. Your Rights and Choices
You have the right to access, correct, or delete the personal information we hold about you. You may also object to or restrict certain types of data processing, such as receiving marketing communications. To exercise these rights, please contact us at support@osd365.com. We will respond to all requests in accordance with applicable privacy laws, and we may need to verify your identity before processing your request.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will revise the “Last Updated” date at the top of the policy and, where appropriate, notify users via our website or email. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Information and Response Times
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at support@osd365.com. We aim to respond to all inquiries within 3 business days, and in most cases, much sooner. For data access or deletion requests, we may require identity verification to protect your privacy. We are committed to handling all communications respectfully, securely, and in accordance with applicable privacy laws.
11. GDPR Compliance
If you are located in the European Union or are an EU resident, your personal data is handled in accordance with the General Data Protection Regulation (GDPR). We adhere to GDPR principles including lawfulness, fairness, transparency, data minimization, accuracy, storage limitation, integrity, and confidentiality. We only collect the minimum necessary data via our website, and we do not process personal data within the WPSecure Personalization Packager software itself. Users have the right to access, correct, delete, or restrict the use of their data, and may withdraw consent at any time. We also maintain auditable consent logs and provide mechanisms for data portability and erasure upon request.
12. New Zealand Privacy Act 2020 Compliance
As a New Zealand-based company, OSD365 Limited complies with the Privacy Act 2020, which governs how personal information is collected, used, stored, and disclosed. We follow the 13 Information Privacy Principles (IPPs), including transparency, purpose limitation, data accuracy, and individual rights to access and correct their information. We do not collect personal data through the WPSecure Personalization Packager software itself—only through our website. All data collected is used solely for the purposes stated in this policy, and we take reasonable steps to ensure it is protected against loss, misuse, or unauthorized access.
13. Data Breach Procedures
In the unlikely event of a data breach involving personal information collected through our website, OSD365 Limited will act promptly and transparently. We will assess the scope and impact of the breach, contain and mitigate any risks, and notify affected individuals as required by applicable laws, including the New Zealand Privacy Act 2020 and GDPR. Notifications will include details of the breach, the type of data affected, steps taken to address the issue, and guidance on protective measures. We will also report the breach to the relevant supervisory authorities within the legally mandated timeframes.
14. Final Statement
At OSD365 Limited, we are committed to maintaining the trust and confidence of our users. We believe in transparency, accountability, and responsible data stewardship. This Privacy Policy reflects our ongoing efforts to protect your information and uphold your rights. By using our website and services, you acknowledge and accept the practices described herein. If you have any questions or concerns, we encourage you to reach out. We’re here to help.