Make sure you have consulted our documentation before contacting us. Click here to view our documentation.

Include the following information in the message.

  • Product name.
  • Product SKU (Invoice).
  • Licensee email.
  • Licensee organization.
  • Date of purchase.
  • A detailed description of the issue.


We usually respond within 24 New Zealand working hours.

[hsd_form]Your request has been received, and is being reviewed by our support staff. The typical response time is one business day.[/hsd_form]